| My Account |
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| How do I create an account? |
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1) Click the "Account" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".
Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information. |
| How do I edit my account information? |
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Click the "Account" link at the top right hand side of our site to edit your account information. |
| How much is my shipping? |
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Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. |
| I forgot my password. |
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Click the "Account" link at the top right hand side of our site. Under the login password box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password. |
| How do I return my product? |
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To return any item, please follow these simple steps:
Step 1. Contact our customer service department at [email protected] to request a Return Authorization Code.
Step 2. Our representative will issue a Return Authorization (RA) number to you within 24 hrs.
Step 3. Once the Return Authorization has been issued. Pack and ship the items. Include the RA number on the outside of the return package and return it to the address below:
VivaLaChi Design
2848 Angell Ave, Suite A
San Diego CA 92122
After your return is received and processed a refund or credit will be issued to you for the cost of the item. If the replacement is not available, we will issue a refund to you. |
| I received the wrong product. |
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If you feel that you have received the wrong product, please contact customer service at [email protected] within 72 hours of receiving the product. |
| What is your return policy? |
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100% Satisfaction Guaranteed or Your Money Back
If for any reason you are unsatisfied with your VivaLaChi jewelry purchase, simply contact us for a Return Authorization Number for a full refund or exchange, less the cost of shipping.
To return any item, please follow these simple steps:
Step 1. Contact our customer service department at [email protected] to request a Return Authorization Code.
Step 2. Our representative will issue a Return Authorization (RA) number to you within 24 hrs.
Step 3. Once the Return Authorization has been issued. Pack and ship the items. Include the RA number on the outside of the return package and return it to the address below:
VivaLaChi Design
2848 Angell Ave, Suiite A
San Diego CA 92122
After your return is received and processed a refund or credit will be issued to you for the cost of the item. If the replacement is not available, we will issue a refund to you. |
| When will my order ship? |
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Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "Account" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment. |
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